HELP, AND WHERE ELSE TO TURN

We’re here to help you with Talk to the Tree.

Whether you have a question about using the platform, need assistance with your account, wish to report a technical issue or have a privacy enquiry, please contact us.

Email: support@talktothetree.app

General enquiries: info@talktothetree.app

Privacy enquiries: privacy@talktothetree.app — for all data protection and privacy related inquiries.

Correspondence address:

Talk to the Tree Ltd124 City RoadLondon, EC1V 2NXUnited Kingdom

We aim to respond to support enquiries within two working days, Monday to Friday, excluding UK bank holidays. More complex enquiries may take longer.

If your message is about a fault, telling us what you pressed, what you expected and what happened makes it far quicker to find.

You can manage your memories, reflections, Care Circle permissions and account using the controls available within Talk to the Tree. For requests that cannot be completed within the app, contact our support team.

• Read, change or delete what is remembered on the My Memory page, and switch memory off there.
• Your reflections are listed on the Reflections page, where each one can be edited, exported or deleted, and where sharing is switched on or off.
• Pause, change or revoke a care circle on the Care circle page. Revoking a code stops it working immediately.
• Delete your whole account from My Space, which removes your personal records; what it does not remove is set out in the Privacy Policy.

• Getting into your account, or a sign-in that will not work.
• Deleting a memory, a reflection or your whole account.
• A care circle code that has gone astray, or a companion who can no longer open it.
• An answer that was wrong, unsafe, or used a source badly.
• A correction to something in the library, including a misattributed teaching.
• Accessibility problems, or anything on a phone that does not work as it should.

Answers are generated and can be wrong. If one was unsafe, or presented a modern association as a traditional teaching, tell us the words you typed and roughly when — it can be traced and the library behind it corrected. If an answer suggested something you have already done and you are unsure whether it was safe for you, speak to a doctor or pharmacist rather than asking the app again.

A care circle code works for whoever holds it. If you are not sure who has one, revoke it and give a new code to the person you intended. Access through a code is not currently rate limited per visitor, and we cannot tell who opened a view with an active code. We cannot recover a code that has been lost — a new one can be issued in its place.

Talk to the Tree offers spiritual, philosophical and personal reflection tools. It is not a substitute for professional medical, psychological, legal or financial advice.

If you are in immediate danger or experiencing an emergency, contact your local emergency services.

The Terms of Use describe what the app is and is not. In short: reflection and learning, not professional care. What is held about you, and for how long, is set out in the Privacy Policy.